


Frequently Asked Questions (FAQ)
How do I place an order?
To place an order, simply browse our website, select the items you want to purchase, and follow the easy checkout steps. If you encounter any issues, feel free to contact our customer support team for assistance.
What are the delivery times?
When you place an order at Deco Bay, it is processed by our fulfillment center within 1 business day. Delivery typically takes 2 to 4 business days.
What is your return policy?
We offer a flexible return policy. If you’re not satisfied with your purchase, please contact us within 30 days of receiving your order to arrange a return or exchange. For more details, please visit our Return Policy page.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. This number allows you to track your package in real time on our website or directly on the carrier’s site.
What payment methods do you accept?
We accept a variety of payment methods including Visa and MasterCard. All transactions are secure and encrypted for your peace of mind.
How can I contact you?
You can reach us by visiting our Contact Us page here or by emailing us at contact@deco-bay.com.